Plain-English terms covering quotes, installation work, servicing, cancellation rights, liability and locksmith services.
All quotes are provided free of charge, usually following an on-site survey. Prices are confirmed with you in writing before any work begins. Installation dates are agreed directly with you and may occasionally need to change due to parts availability or unforeseen circumstances.
If you agree to work at your property, you have a legal right to cancel within 14 days of placing your order, under the Consumer Contracts Regulations 2013. To cancel, just contact us by phone or email within this period.
If you ask us to begin work within the 14-day period, you may still be charged for any work already carried out or materials used up to the point you cancel.
Servicing costs £79 plus the cost of any parts required. There's no ongoing contract — book a service visit whenever you need one, and we'll confirm the total cost with you before any work begins.
Payment for installation and servicing work is due as agreed at the time of quote or booking. Equipment remains our property until paid for in full. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate.
All installation work is guaranteed against faulty workmanship. Manufacturer warranties apply to all equipment we supply and fit.
Our alarm, CCTV and fire alarm systems are designed to reduce risk and support your property's security — they can't guarantee that a break-in, theft, fire or other incident will not occur. We're not liable for any loss, theft, damage or injury arising from a break-in, fire or similar event, except where this is caused by our negligence or breach of these terms.
Where we are found liable, our total liability is limited to the amount you've paid us for the relevant work. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
You're responsible for providing safe, reasonable access to your property for installation and servicing. We take reasonable care to protect your property while we work, but can't be held liable for pre-existing faults or damage unrelated to the work we've carried out.
Locksmith services are provided on the understanding that proof of ownership or right of access to the property may be requested before work begins.
If you're unhappy with any aspect of our service, please contact us directly so we can put things right. We aim to respond to all complaints within 5 working days.
These terms are governed by the laws of England and Wales.
Any questions about these terms, get in touch on 07717 829884 or fieldsafe.services@gmail.com.